Terms and Conditions of Sale

Seller: John's Jetwashing Ltd trading as Secure Cleaning Systems ('we', 'us', 'our'). Website: securecleaningsystems.co.uk. Contact: info@securecleaningsystems.co.uk. These terms apply prospectively from publication; existing contracts remain governed by the terms agreed at purchase.

1. Business and consumer orders

We primarily sell professional cleaning equipment to trade customers, but a person buying wholly or mainly outside a trade, business, craft or profession may be a consumer. Consumer statutory rights always take precedence over inconsistent contract terms. Business customers may be asked to verify their purchasing status.

2. Order formation and accuracy

Website listings are invitations to purchase, subject to availability. Placing an order constitutes an offer; our acceptance takes place when dispatch is confirmed, unless expressly accepted earlier. We may decline an offer and refund any payment taken. Where a genuine obvious price or description error is identified before acceptance, we will notify you and offer the opportunity to place a correct order. We cannot unilaterally change an accepted contract's price. We endeavour to publish accurate images and descriptions, and legal rights for misdescribed goods remain unaffected.

3. Prices and payment

Prices, tax treatment and delivery charges are shown at checkout. Payment is collected by available secure payment providers. Discounts cannot generally be combined unless stated. No additional charges apply after purchase unless separately and lawfully agreed or attributable to additional requested services.

4. Drop-shipping and suppliers

We arrange fulfilment through multiple third-party suppliers. Goods from separate suppliers may be delivered separately, with different packaging and carriers. Such arrangements do not replace your rights against the seller identified at checkout. Manufacturers' commercial warranties are additional to statutory rights and may contain their own reasonable registration, maintenance or operating requirements.

5. Product choice and safe use

Business buyers are responsible for checking the stated technical specifications, access requirements, compatibility and suitability for their particular operations; any special requirement relied upon should be confirmed with us in writing before purchase. Follow manufacturer instructions and applicable safety laws. This does not exclude liability for inaccurate descriptions or representations, or other liabilities that cannot lawfully be excluded.

6. Delivery and risk

Dispatch and arrival dates are estimates unless expressly agreed to be binding. We will communicate significant delays and comply with applicable consumer delivery rights. Customers must provide accurate delivery details and suitable access. For consumers, risk transfers in accordance with the Consumer Rights Act 2015 when the consumer or their nominated person takes physical possession, subject to statutory exceptions. For B2B deliveries, risk generally passes upon delivery to the agreed address, subject to the agreed carrier terms and non-excludable law. Additional reasonable redelivery or storage charges caused by a business buyer's incorrect details or failed access may apply if properly agreed or disclosed.

7. Returns, cancellations and defects

Our Refunds & Returns Policy forms part of these terms. Genuine B2B change-of-mind returns are discretionary and require a request within seven calendar days after delivery, subject to the policy's conditions. Consumers retain their statutory distance cancellation rights. Faulty, damaged and incorrectly supplied goods are handled separately under the applicable law and agreement.

8. Business limitation of liability

For genuine B2B contracts only, and only to the extent lawful and reasonable under the Unfair Contract Terms Act 1977 and other applicable laws: we do not accept responsibility for indirect or consequential business losses, lost profit or revenue, business interruption or loss of anticipated savings arising from a breach of contract. For ordinary direct contract losses in B2B transactions, our aggregate liability is limited to the amount paid for the affected goods, but only insofar as this limitation is legally effective and reasonable in the circumstances. These limitations do not apply to consumer claims and do not exclude liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, title obligations, or any liability that cannot lawfully be excluded or restricted.

9. Force majeure

We are not liable to a business customer for delays caused by events outside our reasonable control where permitted by law. We will take reasonable steps to mitigate disruption and inform affected customers. This clause does not remove mandatory consumer rights.

10. Intellectual property and website conduct

Site content, logos and materials belong to us or their respective licensors. You must not misuse the site, infringe rights or attempt unauthorised access. Reviews or submitted content must be lawful and not infringe third-party rights; any licence granted to us is limited to reasonable site, customer service and marketing uses and is subject to privacy law.

11. Law, changes and contact

These terms are governed by the laws of England and Wales. Nothing removes mandatory consumer jurisdiction or protections. We may amend published terms for future orders only; we will not retrospectively amend an existing contract without lawful agreement. Contact: info@securecleaningsystems.co.uk.