Refund policy

Refunds and Returns Policy

This policy applies to all purchases made from Secure Cleaning Systems via www.securecleaningsystems.co.uk

Right to cancel (UK Consumer Contracts Regulations)

Customers have the legal right to cancel their order within 14 days of receiving the goods.

This right is strictly limited to inspection only, meaning the customer may examine the item only to the extent necessary to determine its nature and basic functionality, as would be permitted in a physical retail environment.

Use of a product beyond inspection is not permitted.

Condition of returns

To qualify for a return, items must:

Be unused and uninstalled
Show no signs of operation, fitting, or real-world use
Be free from marks, wear, damage, residue, or alteration
Be returned with all components, accessories, and original packaging

Items failing to meet these conditions will not qualify for a full refund.

Installation and use exclusion

Items that have been:

Installed or fitted
Connected to electrical systems or vehicles
Operated in real-world conditions
Modified, altered, or tampered with

are not eligible for a full refund.

Where use beyond inspection has occurred, we reserve the right to:

Refuse the return entirely, or
Apply a deduction reflecting the reduction in value caused by use

This includes loss of resale value, testing time, repackaging, and handling.

Return approval and inspection

All returns require prior approval.
Returns sent without authorisation may be refused.

All returned items are inspected upon receipt.
Our assessment of condition is final.

Return shipping costs

Customers are responsible for return shipping costs unless the item is faulty or incorrect.

Original delivery charges are non-refundable.

Returned items must be sent using a tracked service. We are not responsible for items lost in transit.

Refund processing

Approved refunds are issued to the original payment method within 14 days of inspection.

Partial refunds may be issued where permitted by law.

Non-returnable items

The following items are non-returnable unless faulty:

Custom-built or made-to-order products
Configured systems or kits
Items supplied for professional or trade use
Items that have been installed or used

Faulty or incorrect items

This policy does not affect your statutory rights.

If an item is faulty or incorrect, contact us within 48 hours of delivery with supporting evidence. We will arrange a repair, replacement, or refund in accordance with UK consumer law.