Shipping policy

Shipping and Delivery Policy

This Shipping and Delivery Policy applies to orders placed with Secure Cleaning Systems via www.securecleaningsystems.co.uk

Shipping locations

We currently ship to:

United Kingdom
European Union

We do not ship outside these regions unless explicitly agreed in writing.

Dispatch times

Orders are dispatched within 1–2 business days (Monday to Friday, excluding UK public holidays).

Dispatch times are estimates and may vary during busy periods or due to circumstances beyond our control.

Delivery services

All orders are shipped using various courier delivery services within the United Kingdom. Delivery options and prices are based on parcel size and weight.

Shipping methods are standard delivery only; estimated delivery times refer to your chosen courier services and are not guaranteed due to external factors beyond our control.

Shipping Costs

Shipping charges are calculated at checkout based on the products in your order.

As we work with a number of trusted suppliers and fulfilment partners across the UK, delivery charges may vary depending on the products ordered, their size, weight, delivery location, and the supplier fulfilling your order.

If your order contains items from multiple suppliers, your products may arrive in separate deliveries and separate shipping charges may apply where applicable. All delivery costs will be clearly displayed before you complete your purchase, so there are no unexpected charges after checkout.

We use a range of trusted courier and delivery services to ensure orders are delivered safely and efficiently. Estimated delivery times are provided where available and exclude weekends and UK public holidays.

Tracking and signature

All orders are tracked
Signature is required on delivery

Tracking information will be provided once the order is dispatched.

Delivery responsibility and risk

Risk of loss or damage passes to the customer upon successful delivery, confirmed by tracking and/or signature.

For consumer orders, this does not affect your statutory rights.

Missed deliveries

If delivery is attempted and missed:

The courier will follow their standard re-delivery or collection process
It is the customer’s responsibility to arrange re-delivery or collection

Additional delivery charges caused by missed deliveries may be passed on to the customer.

Incorrect delivery details

Customers are responsible for providing accurate and complete delivery information.

If an order is delayed, lost, or returned due to incorrect or incomplete address details:

We are not liable for the delay or loss
Re-delivery costs will be charged to the customer

Lost or delayed parcels

Tracked parcels are considered lost only after confirmation from the courier.

If a parcel is confirmed lost:

We will assist with a courier investigation
A replacement or refund will be issued once the courier claim is resolved

Delays caused by couriers, customs, weather, or external events are outside our control and do not automatically entitle the customer to a refund.

Trade and consumer orders

We supply both trade and consumer customers.

Trade customers acknowledge that delivery times are estimates only and that business-critical delivery deadlines are not guaranteed unless expressly agreed in writing.