Shipping and Delivery Policy

Seller: John's Jetwashing Ltd trading as Secure Cleaning Systems. Contact: info@securecleaningsystems.co.uk. Effective from publication for future purchases.

1. Delivery regions and charges

Available delivery destinations and the applicable charges are shown during checkout. Some suppliers restrict destinations or individual products; a destination displayed elsewhere on the site is not a guarantee that every item can be delivered there. Please check available options before paying. Orders containing products from different fulfilment suppliers may incur separate shipping charges where displayed at checkout.

2. Dispatch and delivery estimates

We source and dispatch products through multiple suppliers. Dispatch lead times therefore vary by item, stock availability, processing requirements, supplier working days and public holidays. Any published dispatch or delivery estimate is indicative unless expressly agreed as a guaranteed deadline. Custom-built, configured, oversized or palletised goods may take longer. We will contact you about material delays and provide cancellation or other remedies where legally required.

3. Split deliveries and couriers

Items in one order may arrive separately, using different couriers and on different dates. Tracking information will be shared where provided by the fulfilment supplier. Not every delivery requires a signature; proof of delivery may include the carrier's records, photographs or signature where available. Please do not assume all parcels will arrive simultaneously.

4. Address, access and failed deliveries

Customers must provide accurate address, telephone and access information. Business customers should arrange suitable personnel and equipment to receive bulky or palletised deliveries, where disclosed in the product or delivery details. For B2B orders, reasonable, documented re-delivery, return or storage costs attributable to failed access or incorrect customer details may be charged where contractually agreed or lawfully disclosed. Consumers retain applicable statutory delivery and risk protections.

5. Risk, loss and damage

For consumers, risk normally passes only when the consumer or a person identified by the consumer takes physical possession of the goods, subject to legal exceptions. For genuine B2B purchases, risk normally passes on delivery to the agreed location, subject to the agreed terms and applicable law. We remain the initial contact for missing, damaged or incorrectly delivered goods. Notify us promptly with supporting details; reporting within 48 hours is helpful for carrier investigations but does not remove statutory rights.

6. Delayed or missing consignments

Please contact us with your order reference if delivery is materially delayed or tracking appears incorrect. We will work with the relevant supplier or courier to investigate. An internal courier investigation does not remove or suspend consumer remedies required by law. If goods cannot be supplied, we will arrange the applicable refund or agreed alternative.

7. International orders

Where international delivery is offered, any import duties, local taxes, customs processes or restrictions will be shown or explained as required by law before purchase. We will not impose undisclosed mandatory fees after an order is accepted. Certain equipment, batteries, chemicals and liquids may be subject to carrier and destination restrictions.

8. Contact

For delivery enquiries email info@securecleaningsystems.co.uk and include the order number and product details.